Terms and conditions of use

Updated 14.11.2019

These Terms & Conditions  have been prepared in the Finnish language and all parts in English language are unofficial translation of the Finnish language original.


1. General information

These delivery terms and conditions of use shall apply between Ekohelsinki Oy (Business ID 2812284-3, hereinafter Ekohelsinki) and customer (hereinafter ”Customer”) when Customer is using Ekohelsinki's services (hereinafter ”Service”). Ekohelsinki Oy sells products online to Finland and abroad (to countries mentioned on Delivery and Returns page).

Use of Ekohelsinki's Service shall be subject to Customer’s acceptance of and compliance with these Terms, and the Privacy Policy of the Service.

Ekohelsinki has right to chance Delivery and Conditions Terms and make changes to Service without noticing Customer.

Ekohelsinki Oy shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeur), such as war, acts of goverment, strikes, natural disasters, power failure, fire and explosions. In these cases the Customer shall not have a right for compensation from Ekohelsinki for breach of contract.

The Customer must be 18 years of age or older to place an order.

Information:
Ekohelsinki Oy
Business code : FI28122843
Address: c/o PK Economics Oy, Sahaajankatu 24, 00880 Helsinki, FINLAND


2. Privacy

Ekohelsinki is committed to respecting Customers privacy. Ekohelsinki does not transfer any information given by the customer for third parties for any other purpose than processing the order.

Ekohelsinki collects personal information of a customer - such as customers name, address, phone number, e-mail-address etc -  for processing the order. The data collected is stored in Ekohelsinki’s customer register. Ekohelsinki has right to use customer register in line with the Finnish personal data law (henkilötietolaki 523/99). Ekohelsinki’s privacy policy is published online.



3. Ordering and delivery

Orders are made by using Service. The Customer will place an order by selecting the desired products to the shopping cart in the Service. Before placing binding order the Customer shall be presented a review of the content of the shopping cart, prices and delivery costs, terms and conditions. By placing order the Customer confirms terms and conditions. The order shall become binding after the Customer has sent the order to Ekohelsinki and Ekohelsinki has confirmed the order. 

Orders show prices including the Finnish VAT (24%). Ekohelsinki has right to cancel order if there is clear mistake in the price; for example price is showing 0,00€ or it is too low or too high compared to market price. Ekohelsinki has right to limit sales of exceptionally large batch. Ekohelsinki has the right to change price list.

International customers are responsible for their country’s customs, taxes, duties and / or VAT fees.

Ekohelsinki are not responsible for delays which are directly attributable to causes beyond its reasonable control (force majeur).

The Customer chooses desired delivery method while placing the order. Delivery times and costs are presented in Delivery and returns page and the Customer can view delivery costs before placing a binding order.

Ekohelsinki is not responsible for the costs that might form if the Customer uses third parties services such as fees for prolonged storage.

Orders are send within 1-4 working days after binding order is placed. The Customer is obligated to inspect order for any possible defects within 14 days and to familiarize with user's manual before using the product. If the order is defective customer must inform Ekohelsinki of the issue without undue delay by e-mail: info ( a t ) ekohelsinki.fi

Ekohelsinki has right to cancel whole order if some of ordered product are not available within 7 days after the Custmer places order.


4. Payments

The Service accepts methods that are presented on Payment-page

5. Returns

The Customer shall have the right to cancel a purchase made in the Service within 14 days from receipt of the Products. Should the Customer exercise their cancellation right, he/she must inform Ekohelsinki by e-mail: info ( a t ) ekohelsinki.fi. More information about returns is represented on returns -page.

Customer is responsible of the product return's shipping fees and to use Track & Trace-code,  due to it is only way to prove that products are shipped.The Customer must pack returning items  carefully to original packaging.

Return policy applies only for unused and saleable items in their original package. Return policy do not apply on hygiene products, such as earrings, socks, swimwear, tights, underwear etc.

Returning policy does not apply to products that are specifically made or ordered for the Customer.

Ekohelsinki has right to charge extra 20€ fee for packages that are not picked-up by the Customer. Ekohelsinki has also right to charge shipping fees, if the packages returns with unpaid postage fees. All fees will be diminished from refunding. Ekohelsinki is not obligated to pick-up  or accept returns with unpaid postage.  


6. Law

These Terms and Conditions shall be by and construed in accordance with Finnish law. Terms will be primarily settled in good-faith negotiations between Ekohelsinki and the Customer. Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement, which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.


7. Site Functionality

The Service is designed to work in the latest web browsers. Ekohelsinki does not guarantee that the use of the Service will be uninterrupted or error-free. Ekohelsinki is not responsible for interruptions in the Service, for example due to maintenance, technical defects, interruptions due to third parties etc.

Ekohelsinki has a right to stop or interrupt providing the Service.

Ekohelsinki is not liable for any possible harm that technical interrupt or error might cause to the Customer.

The Customer is responsible for managing equipment, connections and acquiring and functionality of programs required for the Service and that they won’t cause harm, disruption or damage to Ekohelsinki or third parties.


8. Intellectual Property Rights

The Service contains material that is property of Ekohelsinki or Ekohelsinki's partners. All materials are protected by copyright trademark and/or other intellectual property rights, such as information, databases, software data, documentation, logos, trademarks, images, text. Without the express, written consent from Ekohelsinki the Customer shall have no right to distribute, publish, copy, make available to the public or otherwise commercially use the material in the Service.

9. Cookies policy

Ekohelsinki uses cookies and Google Analytics and Facebook Pixel. Ekohelsinki uses cookies for analytical purpouses and marketing. By visiting  Ekohelsinki site you might see Ekohelsinki's adds in third parties content (such as Google or Facebook). You can disable cookies any time. Please visit Google's page, Facebook ad preferences or Bing personalized ads for more information.

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