DOMESTIC ORDERS (Finland): please use these intructions for returns
You can return a product within 14 days after receiving the product at your shipping address.
Return policy applies only for unused and salable items in their original package. Return policy do not apply on hygiene products, such as earrings, socks, swimwear, tights, underwear etc.
The customer is responsible for shipping charges of returning. Please use Track & Trace-code, due to it is only way to prove that products are shipped.
To return an item (Ålands and outside Finland):
1. Let us know by e-mail:
- Your name
- The product(s) that you are returning
2. Pack the item carefully to its original packaging.
Check that products are in their original form and in original packages.
Please rip off original delivery address notes and barcodes from the top of the package. Sometimes packages get lost if there are old barcodes on the package.
3. Send the package to us by using your local transporting/post service. You will get address on e-mail, that we will sent to you after we receive your return notice.
Please send package with a track&trace code, as it is your proof of shipment.
We will process returns as soon as possible. Usually it takes 5-14 working days before international return parcels reach to us.
For any help or advice regarding returns, feel free to contact us.
Plese note, uclaimed package is not a return. Ekohelsinki has right to charge extra 25€ fee for packages that are not picked-up by the Customer. Postal fees paid by a customer are not refundable.